Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, contact us at info@northwestdeals.ca, or use the My Orders/Return page on our website. Items sent back to us without first requesting a return will not be accepted.

Non-subscription orders

If your return is accepted, we’ll send you a return shipping label along with instructions on where to send your package. Once we receive and inspect the returned product, you’ll be refunded in full to your original payment method.

Subscription orders

If fewer than two orders on your subscription plan have been paid for, returns incur a restocking fee of 50% of the order total. The remaining balance, plus any tax charged, is refunded once we receive and inspect the returned product.

This fee does not apply once two or more orders on your plan have been paid for. After that point, accepted returns are refunded in full on receipt.

A free return label is not provided for subscription order returns; you are responsible for the cost of return shipping.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days. It can take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since we approved your return, contact us at info@northwestdeals.ca.